Experience Specialist

Position Summary: The Experience Specialist serves as the primary contact for communications between the home buyer and the company throughout the five-phase build process.

Essential Duties and Responsibilities

• Serves as a representative of the company and guarantees each interaction with a home buyer accurately reflects the company's mission, vision, and values
• Coordinates the pre-construction meetings, framing dedications, and the home buyer orientations
• Provides updates and establishes customer expectations through weekly video communications with each home buyer throughout the build process
• Understands the five-phase build process and utilizes the knowledge to anticipate customer questions
• Communicates with the construction and service managers to ensure home quality exceeds company standards
• Fosters open communication between the home buyer and the build team to address questions proactively
• Resolves customers' concerns quickly and notifies the sales manager of outstanding homebuyer concerns or needs
• Collaborates with the build and detail teams to ensure every home is prepared for each experience event
• Assures event calendars are accurate and communicates any adjustments accordingly to the homebuyer and agent(if applicable)
• Completes a home walkthrough prior to every orientation and ensures all checklists and tasks are completed in a timely manner
• Creates and assigns action items reflecting tasks to be completed prior to the closing of a home
• Attends morning production meetings as a home buyer liaison
• In collaboration with the market coordinator, organizes home closings with home buyers, realtors, lenders, and title company
• Coordinates appraisals and third-party home inspections
• Schedules and submits payment for final cleanings and yard maintenance of each home

Qualifications and Skills

• Proficient in the use of Windows operating systems and Microsoft Office applications
• Ability to learn new software and utilize company HB1 system
• Excellent problem-solving and time management skills
• Strong interpersonal skills and ability to communicate effectively with multiple stakeholders
• Valid driver’s license and clean driving record
• Must be at least 21 years of age to drive a company vehicle

Work Environment and Physical Requirements

• Works in both temperature-controlled and non-temperature-controlled environments, with medium to high noise levels
• Frequently required to stand, walk, and sit in a vehicle
• Occasionally required to climb, lift, pull, and push objects up to 50 pounds 

Hours & Schedule

• 45 - 50 hours per week (7:30am-5pm, M-F)
• After hours and weekends may be necessary on occasion for trips or to meet deadlines